Excellent. Clear liaison and communication when needed – responsive and courteous. Time taken to listen and interpret information in a professional and researched manner. The professional delivery of the service and interface and the transparency of the costs and clear update of what you are receiving for our payment. Initial telephone enquiry was professional and explained in lay mans terms to aid support the understanding of the process and value for money aspect (website self explanatory re: paralegal and expectation/limitation etc).

Work completed – letter before action to chargee over discharge of second mortgage.